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InfoLab21's Escendency Helps Improve Public Services - a web-based management systems company based in Lancaster University's InfoLab21 is working in partnership with Lancaster City Council to transform the way in which it manages its performance. Escendency's unique real-time, people-centred, organisational performance management system is improving effectiveness at LCC making it more open, accessible and accountable to local people.

Richard Tulej, Head of Lancaster City Council's Corporate Strategy Service, said

"It was very clear to me that the Escendency Performance Management system would change the Council's whole approach to monitoring and managing its performance and is exceeding all our expectations."

The company's customer base has also recently grown significantly with Arun District Council and Bridgnorth District Council taking up the system.

Tue 18 July 2006